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India’s BPO outsourcing companies
The question is rather interesting; Do Indian companies have what it takes to run a BPO? The recent decision of the US-based Lehman Brothers to stop outsourcing their services to Wipro Spectramind doesn't say much about Indian capabilities.
The fact sheet is that most biggies in the business like American Express, Standard Chartered, ANZ Grindlays, HSBC, GE, and the World Bank tend to outsource their IT and other technological services to Indian companies like TCS, Wipro, Infosys, Cognizant and Satyam but they prefer to do their BPO themselves by setting.
Many third parties BPO Company India have either had to sell their BPO unit or let them on lease to these giant corporations. The problem lies in the fact that most third party BPO company India vendors have not moved up the value chain to handle high end process or an entire business process on their own. This is an area where India third party BPO vendors have to seriously consider in the times to come.
Future of BPO Outsourcing in India
India is one of the hottest destinations for Business process outsourcing and has to its name a host of fortune 500 and fortune 1000 companies that have set up their BPO units here. India BPO outsourcing is at present seeing a huge expansion with many companies moving up the value chain to provide low end as well as high end BPO services that include Knowledge services. Most BPO vendors in India are now in a position to handle an entire BPO process on their own. Let us look at some advantages of India BPO outsourcing.
Advantages of India as a BPO destination
- India has a relatively cheaper workforce as compared to any other nation
- Indian workforce is well educated, computer savvy and has good English speaking skills
- India has a good communications and internet infrastructure
- The Indian Government is very supportive of foreign investments and has devised many investment friendly laws and taxes
- Individual State Governments in India are constantly developing their IT and networking infrastructure in order to attract more BPO investment
- India has many quality certified software firms and agencies that act as BPO vendors
These are the very reasons why India and it outsourcing are considered synonymous and the Indian BPO outsourcing market is booming at such a great speed and is estimated to grow even more and clinch a huge market share by 2007.
Delhi offshore outsourcing
Although there are many workers in the US and UK who are against outsourcing offshore the situation in countries like India is totally different. From thinking, outsourcing what is it; to understanding its potential as a job generator the Indians have come a long way. The cities in India benefiting from outsourcing include Bangalore, Chennai, Pune, Delhi and Bombay. The Delhi offshore outsourcing industry is specially seeing a major boom currently owing to the fact that the Delhi government is trying its best to provide a healthy and investor friendly atmosphere by improving the infrastructure and making laws friendlier. This has also given rise to an increase in the e-mail outsourcing vendors along with BPO vendors in India.
In addition to India some Easter European markets would also get a fair share of the pie if near shoring as a trend becomes successful. Out-sourcing in America can also take a twist from India and China and move on to closer destinations like Mexico and Canada. This can happen after analysis of the pros and cons of outsourcing it jobs to offshore designations as compared to the near shore destinations. Though there are many it outsourcing positives for outsourcing overseas the matter of security will play a major role in deciding the future swing.
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